Privacy Policy

Effective Date: November 1, 2026

At Top Cut USA, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, https://www.topcutusa.com/, contact our team, request a proposal, or engage with our landscaping services.

By using our website, you acknowledge the privacy practices described in this policy.

1. About Top Cut USA

Top Cut USA is a professional landscaping company based in Naples, Florida, providing landscape maintenance, irrigation, landscape installation, shrub pruning, pest management, and related services to homeowners associations (HOAs), condominium communities, commercial properties, and property management organizations throughout Southwest Florida.

This Privacy Policy applies to information collected through our website, online forms, electronic communications, and business interactions.

2. Information We Collect

We may collect personal information that you voluntarily provide when contacting us or requesting our services.

Personal and Business Information

This information may include:

Full name
Email address
Telephone number
Business or organization name
HOA or property management company name
Property address or service location
Details about your landscaping or property management needs
Information submitted through website contact forms or proposal requests
Other information you choose to provide during communications with our team

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically through website functionality, analytics tools, and cookies, including:

Internet Protocol (IP) address
Browser type and device information
Operating system
Pages visited and time spent on the website
Website traffic sources and referral information
General geographic location derived from technical information
Interactions with website forms, buttons, and other content

This information helps us understand website performance, improve user experience, and evaluate the effectiveness of our digital marketing activities.

3. How We Use Your Information

Top Cut USA may use the information we collect for legitimate business and operational purposes, including:

Responding to questions, inquiries, and service requests
Preparing landscaping proposals and estimates
Scheduling property evaluations and consultations
Communicating with clients, property managers, and HOA representatives
Providing and coordinating contracted landscaping services
Managing ongoing business relationships
Improving website functionality and user experience
Analyzing website traffic and marketing performance
Sending service-related updates and requested information
Sending promotional communications where appropriate consent has been obtained
Maintaining business records and complying with applicable legal obligations
Protecting our website, employees, customers, and business operations

We seek to collect and use information that is relevant to providing professional services and maintaining effective communication with clients and prospective clients.

4. Website Forms and Service Inquiries

When you complete a contact form or request a proposal through our website, the information you submit may be stored and processed through our website platform, customer relationship management systems, email services, or other authorized business tools.

This information allows our team to evaluate your inquiry, contact you regarding your request, and provide information about our services.

Submitting an online inquiry does not automatically establish a contractual relationship with Top Cut USA.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, understand visitor behavior, and improve marketing performance.

Cookies are small files placed on your device that allow websites to recognize certain information about your visit.

Depending on the technologies enabled on our website, cookies may be used for:

Essential functionality: Supporting website performance, security, and navigation.
Analytics: Understanding visitor traffic, page engagement, and website interactions.
Marketing and advertising: Measuring advertising performance and helping deliver relevant promotional content.
Preferences: Remembering certain website settings or visitor preferences.

We may use third-party analytics or advertising technologies, such as Google Analytics, Google Ads, or Meta technologies, when configured on our website.

You can manage or disable cookies through your browser settings and any cookie preference controls made available on our website. Disabling certain cookies may affect website functionality.

Where applicable law requires consent for particular tracking technologies, we will seek that consent before using them.

6. How We Share Information

Top Cut USA does not disclose personal information to unrelated third parties for their independent marketing purposes without appropriate authorization.

We may share information with trusted service providers when reasonably necessary to operate our business, including:

Website hosting and website management providers
Customer relationship management platforms
Email and business communication providers
Website analytics and advertising service providers
Technology support and security providers
Professional advisers, including legal and accounting professionals
Contractors or service partners involved in fulfilling authorized service requests

These parties may process information on our behalf or, where applicable, under their own privacy policies.

We may also disclose information when required by law, legal process, or governmental authority, or when reasonably necessary to protect our legal rights, customers, employees, or business operations.

If Top Cut USA undergoes a merger, acquisition, sale, or other business restructuring, relevant business information may be transferred as part of that transaction, subject to applicable law.

7. Marketing Communications

Top Cut USA may communicate with customers and prospective clients regarding landscaping services, proposals, company updates, and relevant promotional opportunities.

Marketing communications may be delivered through email, telephone, or text message where permitted by applicable law and supported by any required consent.

You may opt out of marketing emails by using the unsubscribe instructions included in those communications.

If you receive promotional text messages from us, you may reply STOP to opt out where that functionality is supported. You may also contact our office to request removal from applicable marketing communication lists.

Opting out of promotional communications does not necessarily prevent us from sending essential service-related or transactional messages.

Consent to receive marketing text messages is not a condition of purchasing services.

8. Data Storage and Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.

Information may be stored in secure business systems, website platforms, and authorized third-party service applications.

Although we work to safeguard the information entrusted to us, no internet-based system, electronic transmission, or digital storage method can be guaranteed to be completely secure.

We encourage users to avoid submitting sensitive financial information, passwords, or other confidential credentials through standard website contact forms.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business relationships, comply with legal and accounting requirements, resolve disputes, and enforce applicable agreements.

Retention periods may vary depending on the type of information, the nature of the business relationship, and applicable legal obligations.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our established procedures and applicable law.

10. Your Privacy Choices and Rights

Depending on your location and applicable privacy laws, you may have rights regarding your personal information.

These may include the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Withdraw consent for certain communications or data processing activities
Opt out of applicable marketing communications
Request information about how your personal data is collected, used, or disclosed

Some requests may be subject to legal exceptions, identity verification, recordkeeping obligations, or other requirements.

To submit a privacy-related request, please contact us at Office@topcutusa.com.

We will review and respond to requests in accordance with applicable law.

11. Third-Party Websites and Services

Our website may contain links to external websites, social media accounts, business directories, or third-party platforms.

These websites may operate independently and maintain their own privacy policies.

Top Cut USA is not responsible for the privacy practices, security procedures, or content of third-party websites.

We encourage visitors to review the privacy policies of any external services they access.

12. Children's Privacy

Our website is intended for individuals seeking professional landscaping services and business-related information. It is not directed toward children under the age of 13.

We do not knowingly collect personal information online from children under 13.

If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete that information, subject to applicable legal requirements.

Parents or guardians with concerns may contact us using the information provided below.

13. Florida and Other Applicable Privacy Laws

Top Cut USA operates in Florida and seeks to handle personal information in accordance with applicable federal and state privacy and consumer protection laws.

Certain individuals may have additional privacy rights depending on their state of residence and whether particular privacy laws apply to Top Cut USA's business activities.

Where legally required, we will provide applicable disclosures and mechanisms for exercising those rights.

Nothing in this Privacy Policy is intended to limit rights provided under applicable law.

14. International Website Visitors

Our website is operated for a business located in the United States.

If you access our website from outside the United States, information you submit may be processed and stored in the United States or in other locations where our authorized service providers operate.

Applicable privacy protections and data processing requirements may differ depending on your location.

15. Changes to This Privacy Policy

Top Cut USA reserves the right to update or modify this Privacy Policy periodically to reflect changes in business practices, website functionality, technology, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes to how personal information is processed.

We encourage visitors to review this page periodically to remain informed about our privacy practices.

16. Contact Information

If you have questions about this Privacy Policy, our information practices, or a privacy-related request, please contact us:

Top Cut USA

1255 Shady Lane
Naples, FL 34120

Phone: (239) 949-0653
Email: Office@topcutusa.com
Website: https://www.topcutusa.com/

We welcome questions regarding how information is collected, used, and protected.